Last updated: March 13, 2026
By accessing or using the services provided by TRULNK LLC ("TRULNK," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use our Service.
These Terms constitute a legally binding agreement between you and TRULNK LLC, a Georgia limited liability company.
TRULNK provides an AI-powered voice agent platform that answers phone calls on behalf of your business. Our Service includes:
To use the Service, you must:
We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.
New customers are eligible for a 7-day free trial with full access to all features. A valid credit card is required to start the trial. If you do not cancel before the trial period ends, your subscription will automatically begin and your card will be charged.
After the trial period, the Service is billed at $199 per month per AI agent, with an option to pay annually. This includes unlimited inbound calls, call recording, transcription, calendar integration, and all platform features.
Optional add-ons are available, including additional phone numbers and additional concurrent call capacity, each billed separately at the rates listed on our pricing page.
Subscription fees are charged automatically on a monthly basis to the payment method on file. You authorize us to charge your payment method for all fees incurred. If payment fails, we may suspend or terminate your access to the Service.
You may cancel your subscription at any time through your account dashboard or by contacting us at legal@trulnk.com. Cancellation takes effect at the end of your current billing period. Prorated refunds may be provided at our discretion for mid-cycle cancellations.
We reserve the right to modify pricing with 30 days advance notice. Price changes will not affect your current billing period.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
Violation of these policies may result in immediate termination of your account without refund.
The Service includes call recording functionality. You are solely responsible for complying with all applicable call recording laws. This includes:
The Service provides configurable options to announce call recording and AI disclosure at the start of each call. It is your responsibility to configure these settings appropriately for your jurisdiction and use case.
TRULNK is not liable for your failure to obtain proper consent or comply with applicable recording laws.
Our Service uses artificial intelligence to conduct phone conversations. Some jurisdictions require disclosure that callers are speaking with an AI or automated system. The Service provides configurable options to include AI disclosure in your agent's greeting.
You are responsible for determining whether AI disclosure is required in your jurisdiction and configuring your agent settings accordingly.
You retain all ownership rights to your business data, including call recordings, transcripts, knowledge base content, and any information you upload to the Service ("Your Data"). You grant TRULNK a limited, non-exclusive license to use Your Data solely to provide the Service. We do not use your call recordings or transcripts to train or improve AI models.
You are the data controller for information collected from your callers. You are responsible for providing appropriate privacy notices to your callers and handling any data requests from them.
TRULNK retains all rights to the Service, including software, algorithms, AI models, user interface designs, and intellectual property. Nothing in these Terms grants you any right to our intellectual property except the limited right to use the Service as described herein.
We may use anonymized, aggregated usage metrics (such as call volume and feature usage) to improve the Service. This does not include the content of your calls, recordings, or transcripts, and such data will not identify you or your callers.
Our AI voice agents are designed to assist with customer service but have limitations. You acknowledge and agree that:
You should regularly review call transcripts and adjust your agent's configuration and knowledge base to improve response quality.
We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:
TRULNK is not liable for any damages resulting from service interruptions or outages.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRULNK LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO TRULNK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless TRULNK LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
You may cancel your subscription and terminate your account at any time through your account dashboard or by contacting us at legal@trulnk.com.
We may suspend or terminate your account immediately, without prior notice, for:
Upon termination, your right to use the Service will immediately cease. You will have 30 days to download your data (call recordings, transcripts, etc.) after which it may be permanently deleted. We are not obligated to retain your data after this period.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TRULNK DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be resolved exclusively in the state or federal courts located in Cherokee County, Georgia. You consent to the personal jurisdiction of such courts.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and TRULNK regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
For questions about these Terms, please contact us:
TRULNK LLC
Email: legal@trulnk.com